Nebula
Embark on a transformative journey with Mbanq Nebula:
Full scope of banking products and services
Client-facing desktop & mobile apps included
Integrated back office that simplifies Ops
Easily scalable and powered by AWS cloud
All-Inclusive & Modular Platform for Banks That Adapt Fast
Operate with Confidence
in Nebula’s Robust Functionalities
Deposit Accounts
Cards
Loans
Payment Rails
Client Management
Save Six Figures on Mobile App Development
with Our White-Label Apps
A One-of-a-Kind Core + Frontends Combo
Streamlines GTM Strategy
Saves months of development, speeds go-to-market timeline, significantly cuts costs
Complete Banking Suite
Our app covers all banking needs with card management, transaction history, and KYC/KYB widgets.
Integration Made Easy
Save time with a fully integrated, core-compatible solution ready to use.
User-Centric
Enhance your brand with seamless banking: easy login, account management, and advanced transfers.
Portfolio of Support Services
Everything you need to create and operate a digital bank
Regulatory and Compliance
- KYC/KYB for US, Europe, Caribbean region
- Policy and programs designed to ensure compliance with laws and regulations
- Transaction monitoring for fraud protection
- Marketing oversight of reward programs, website, and social media presence
- Bank-grade compliance training for internal and fintech employees
Operations
- Procedures in compliance with policies and regulations
- Daily file oversight and transaction limit oversight for global payment rails
- Deposit and lending product oversight and quality control ensuring offerings are functioning as advertised in consumer agreements
- Reporting
Dispute Resolutions
- Processing Reg E and Reg Z disputes
- Front-line training to ensure disputes are reported timely and regulations followed
- Quality control procedures to ensure compliance with regulations and coaching for employees
- Preventive card rail card rules managed to minimize losses
- Reporting
Complaints
- Oversight, investigation and remediation plans for complaints received via governing agencies or directly to the financial institution
- Front-line training to ensure complaints are reported in a timely manner and regulations followed
- Quality control procedures to ensure compliance with regulations and coaching for employees
- Reporting
Contact Center
- 24/7/365 multilingual support via voice, email, and chat channels
- Trained in Mbanq back office, experts assist with tier 1 and tier 2 requests
- Disaster recovery systems and business continuity plans ensure good customer experience
- Ticketing system to ensure service levels
- Bank-grade training for employees ensuring compliance to laws and regulations.
- Quality assurance procedures
- Reporting
Ready to Redefine Digital Banking?
Partner with Mbanq for comprehensive, scalable financial solutions tailored to your business goals. Share a few details about your vision, and our team will reach out promptly to explore how we can help you succeed.
Ready to Redefine Digital Banking?
Partner with Mbanq for comprehensive, scalable financial solutions tailored to your business goals. Share a few details about your vision, and our team will reach out promptly to explore how we can help you succeed.